Frequently asked questions

Ordering is easy. Shop and after you have selected your items, save them to the Shopping Cart.

You can pay securely with major credit cards, PayPal, Apple Pay, or Tap to Pay. Shipping costs and delivery details appear during checkout, so you can review everything before you complete your order.

Returns. *Sale items, earrings, perfect fit waist beads, or specialty/custom order items are non-refundable. Please note before purchasing. We do our very best to provide high quality products that you will absolutely love. We want our customers to be completely delighted with their purchases. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your merchandise so that we can offer a solution. We will repair, replace, or refund the purchase price. Return items in secure (padded) packaging and include receipt or proof of purchase. We recommend that you add tracking to your return. Upon receipt of the returned item, we will refund your purchase price using the original method of payment, within 3-5 business days (your bank or credit card company may take additional time to process the transaction). If 14 days or more have passed since you received your merchandise, we cannot offer a refund or exchange. Mail return items to: PinkGLITZ, LLC P. O. Box 832 Lombard, IL 60148 To follow up on the status of your return, please contact us at customerservice@pinkglitz.biz Exchange. If you are interested in exchanging your item(s), please return the unused merchandise in its original or similar packaging within 14 days of your receiving it and we will be happy to assist you. Shipping charges for all returns or exchanges must be prepaid and insured by the you. We are not responsible for any loss or damage to products during return shipment. Refunds. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. *Personalized items cannot be returned or exchanged unless we make an error on the item.

Your privacy is important to us. We maintain a database of personal information that our customers provide including names, addresses, emails, and phone numbers, which we use to inform customers of sales, and other announcements We do not sell your information to third party vendors..

Processing times can vary by piece. Once your order is prepared, you’ll receive shipping details and any available tracking information by email. If you need help before you order, email customerservice@pinkglitz.biz.

To help your piece keep its shine, store it separately, avoid water, perfumes, and lotions, and wipe it gently with a soft dry cloth after wear. Put your jewelry on last and take it off first for the best results.

Measure your wrist or waist with a soft measuring tape, then compare it with the product details before you order. If you prefer a looser or more fitted look, adjust your measurement accordingly. If you’re unsure, contact us for guidance.

Yes. You can request custom-made jewelry for weddings, celebrations, and other special occasions. Email customerservice@pinkglitz.biz or use the contact form with your idea, style preferences, and timing, and we’ll let you know what’s possible.

Many of our designs are handmade in limited quantities, and natural gemstones ensure that each piece has its own distinct character. Slight variations in color, pattern, and shape are part of the beauty of natural stone.