Frequently asked questions
How Do I Place An Order?
Ordering is easy. Shop and after you have selected your items, save them to the Shopping Cart.
Payment and Shipping
Use our secure checkout to complete purchasing your jewelry items. We accept Visa, Mastercard, or you can make your payments via PayPal or by check.* Items purchased by check will be shipped within 2-4 weeks after the date of purchase.
Customer satisfaction is our goal. We offer one-of-a-kind jewelry for women and men, as well as trendy items from independent jewelry designers as well as well known companies. There is a variety of products to choose from to fit your taste and budget.
Returns & Refunds
We accept returns on many items, with some exclusions. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. *Only regular priced items may be refunded. Sale items are non-refundable.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at PinkGLITZ.com with details of the product and the defect. You can send the item you consider defective to: PinkGLITZ, LLC, P. O. Box 832, Lombard, IL 60148. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
To return the item you purchased please mail it to: PinkGLITZ, LLC, P. O. Box 832, Lombard, IL 60148
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will received your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. Personalized items and waist beads cannot be returned or exchanged, unless we make an error in spelling or other defect.
Your privacy is important to us. We maintain a database of personal information that our customers provide including names, addresses, emails, and phone numbers, which we use to inform customers of sales, and other announcements We do not sell your information to third party vendors..