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FREQUENTLY ASKED QUESTIONS
How Do I Place An Order?Ordering is easy. Shop and after you have selected your items, save them to the Shopping Cart.
Payment and ShippingUse our secure checkout to complete purchasing your jewelry items. We accept Visa, Mastercard, or you can make your payments via PayPal or by check.* Items purchased by check will be shipped within 2-4 weeks after the date of purchase. Customer satisfaction is our goal. We offer one-of-a-kind jewelry for women and men, as well as trendy items from independent jewelry designers as well as well known companies. There is a variety of products to choose from to fit your taste and budget.
Returns & RefundsReturns. *Sale items, earrings, perfect fit waist beads, or specialty/custom order items are non-refundable. Please note before purchasing. We do our very best to provide high quality products that you will absolutely love. We want our customers to be completely delighted with their purchases. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your merchandise so that we can offer a solution. We will repair, replace, or refund the purchase price. Return items in secure (padded) packaging and include receipt or proof of purchase. We recommend that you add tracking to your return. Upon receipt of the returned item, we will refund your purchase price using the original method of payment, within 3-5 business days (your bank or credit card company may take additional time to process the transaction). If 14 days or more have passed since you received your merchandise, we cannot offer a refund or exchange. Mail return items to: PinkGLITZ, LLC P. O. Box 832 Lombard, IL 60148 To follow up on the status of your return, please contact us at firstname.lastname@example.org Exchange. If you are interested in exchanging your item(s), please return the unused merchandise in its original or similar packaging within 14 days of your receiving it and we will be happy to assist you. Shipping charges for all returns or exchanges must be prepaid and insured by the you. We are not responsible for any loss or damage to products during return shipment. Refunds. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. *Personalized items cannot be returned or exchanged unless we make an error on the item.
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